Frequently Asked Questions
Trouvez les réponses aux questions les plus demandées chez Ecovista. Paix d’esprit avant même de commander en ligne.
In short
What Is Included in a House Cleaning?
A cleaning takes into account everything that involves cleaning a home or apartment. You can see the extensive checklist used by the cleaning professionals here. Extra services are available, like cleaning inside the fridge. Those can be selected on the booking form or by contacting us directly.
Do You Bring Your Own Cleaning Supplies, Products and Equipment?
Yes. The cleaning professionals approved on the Ecovista platform use Dustbaneproducts. They are 100% eco friendly and safe for animals and young children.
We do ask our clients to provide a functional vaccum as well as garbage bags, since some of the professionals use public transit.
What is excluded from a home cleaning?
While most common requests can be honored, the Cleaning professional will not:
- Do dishes.
- Do laundry (except for Airbnb packages).
- Clean surfaces on which personal documents or valuable objects such as bills, jewelery, money, are located.
- Move household appliances or big furnitures.
- Mop oiled wood floors.
- Clean aquariums or pet excrements.
Do You Offer Deep Cleans and Move In/Out Cleans?
At Ecovista, we are well aware that sometimes you need an in-depth cleaning after a move or simply because spring has arrived (ex: baseboards, walls, inside the cupboard, etc.).
Our rate is $37.55 per hour (taxes and cleaning products included) for this type of service. You can call us at (819) 303-3088 or send us an email request and we will be happy to give you an idea of the time it will take to complete the service, based on your requests.
Do You Offer Gift Cards?
Absolutely! Gift-Cards
What If I Have Pets?
Pets are not a problem. If you have large and/or aggressive pets, we ask that you secure them while your cleaning professional is cleaning your home.
Do You Service My Area?
If you’re within the Ottawa, Gatineau, Hull, Aylmer, Chelsea (south) or Cantley (south) area, absolutely.
Can I Request Special Tasks or Extras?
Sure thing. You can choose your extras while filling the booking form and you can leave any comments in the box reserved for that purpose. You can also contact us at any time to make changes.
Prices and Policies
What Is Your Cancellation Policy?
You can reschedule or cancel your booking free of charge 48 hours before your appointment. 50$ cancellation fees may be charged otherwise. We won’t accept any cancellation request that is made 2 hours or less before your appointment and your cleaner will be compensated.
Where Can I Apply My Discount Code?
You can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
How Do I Refer a Friend to Earn Free Cleanings?
Coming soon.
Trust and security
What Is Your Cancellation Policy?
You can reschedule or cancel your booking free of charge 48 hours before your appointment. 50$ cancellation fees may be charged otherwise. We won’t accept any cancellation request that is made 2 hours or less before your appointment and your cleaner will be compensated.
Where Can I Apply My Discount Code?
You can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
How Do I Refer a Friend to Earn Free Cleanings?
Coming soon.